Frequently asked questions

The Jas and Fontettes chairlifts are open from 10am to 4.30pm.

The Festoure chairlift is open on Thursdays from 10.30am to 12.00pm (1st departure at 10.30am and then every 1/2 hour), by reservation only.

Outside opening hours, access to the ski area is forbidden by municipal by-law.

Mountain bikes are allowed on the JAS and Fontettes chairlifts.

Dogs are allowed on the Jas and Fontettes chairlifts if they are fitted with a harness with a ring to enable them to be evacuated in the event of a breakdown.

Harnesses are available for hire in some sports shops on the snow fronts.

Dogs are not allowed on the mountain bike trails or on the Festoure chairlift.

Downhill access is possible on the Jas and Fontettes chairlifts, on presentation of a valid pedestrian pass.

Downhill access is not permitted on the Festoure chairlift.

There are signposted footpaths throughout the estate; you can find a map here.

We would remind you that mountain bikers and hikers cohabit the area, so please be careful. For your safety, pedestrians are not allowed on the mountain bike trails, either going up or down.

Identified on the map of the tracks are the grazing areas allocated to flocks supervised by a shepherd and guard dogs (Patou, Berger d’Anatolie…). Respect these areas and go around them (never cross in the middle of a herd).

You can find our advice on how to behave when faced with a herdhere.

Children under 1.25m must be accompanied.

It is best to board on the side of the agent on site, so that you can benefit from his or her assistance and your child can be seated in the seats fitted with the anti-slip device.

After protecting the victim to avoid an accident, call 112 or 04 92 58 82 82 and try to be precise about your location (beacon number, name of the piste, nearest facility, etc.).

All chairlifts and the Fontettes telemix are equipped with anemometers. These installations are stopped when the wind speed reaches 70 km/h.

In the event of a thunderstorm, the lifts will also be stopped to guarantee your safety.

The day’s opening conditions are available on this page, at the sales points and on the illuminated signs at the snow fronts.

We particularly recommend that you download our LeDévoluy.ski application so that you can be notified in real time when a facility opens or closes!

Mountain bike tracks and footpaths are secured by our teams.

Please respect the devices in place (closed pistes, speed bumps, etc.).

In case of fog or sudden deterioration in visibility, get closer to the ski lifts.

The following methods of payment are accepted at the points of sale: Credit card (excluding American Express), cheques (please bring proof of identity), cash (up to a maximum of €1,000) and ANCV E-connect holiday vouchers.

Paper ANCV holiday vouchers and gift vouchers are not accepted. You can convert your old ANCV paper cheques to E-Connect via this link.

The two sales outlets (Superdévoluy and La Joue du Loup) are open from 10am to 4pm. Outside these hours, automatic purchase terminals are available.

Your passes can only be collected from the location you chose when you placed your order: either the La Joue du Loup sales point, the Superdévoluy sales point or an automatic terminal.
Please note that processing times vary according to the method of collection selected.
The collection point chosen is indicated on your order confirmation.

Processing times vary according to the method of collection selected and are as follows:

• For collection at a kiosk: 24 hours
• For collection at a point of sale: 48 hours
• For home delivery: 8 days

Please note: If you have topped up cards already in your possession whose numbers you entered when you placed your order, the top-up is instantaneous.

Apart from offers with a date, you can ask for this date to be changed in the contact section.

At La Joue du Loup, on the snow front, near the ESF.
In Superdévoluy, at the Maison d’Accueil, near the Pellourenq chairlift.

At La joue du loup, to the immediate right of the sales outlet.
In Superdévoluy, in the shopping arcade opposite the Sherpa.

If you’ve already topped up the cards you have by entering their numbers when ordering, you don’t need to do anything else – you can go and enjoy them straight away 😉

You can use any card compatible with our system, whatever its origin.

Compatible cards have a serial number starting with 01-1614… (Except Chamrousse and Domaine Nordique)

They are very common, so don’t hesitate to reuse them if you already have one!

Your holder must be used only once a day. Do not load 2 passes onto the same hands-free holder (even on different dates as long as the 1st pass has not been used up).

No. Passes are personal, non-transferable and non-transferable tickets. Checks are carried out at ski lift departures.

Proof of age is compulsory for all discounted offers. The date of birth must appear on the document presented: identity card, passport, Mutuelle card, etc. are accepted.

Please note: For the “student” discount, you must meet 2 conditions: present proof of schooling (card or certificate) AND be under 25.

In summer, rescue services are provided by the Dévoluy fire brigade or the PGHM.

Wednesdays at Superdévoluy and Fridays at La Joue du Loup.

Bookings only on our sales site or at our kiosks.

Mattresses provided, but you can bring your own.

More information on this page.

Every Thursday from 10:30 AM to 12:00 PM at the base of the Festoure chairlift. (First departure at 10:30 AM, then every half hour)

The Festoure chairlift is accessible only to pedestrians and for ascending; the descent must be made on foot.

The Fontettes chairlift is authorized for the descent with a Festoure Horizon lift ticket validated on the same day.

Tribu discount available only on our website or at our ticket kiosks. In case of bad weather or if fewer than 12 people have registered, the event may be rescheduled for the following day.

Pets are not allowed.

Pétanque 2000 is a free petanque area at the top of the Jas chairlift.

Have you forgotten your triplette? Don’t panic, triplettes with the “Le Dévoluy.ski” logo are on sale at our sales points. Our lift attendants can also lend you a pair on presentation of proof of identity.