Frequently asked questions

Find the answers to the most frequently asked questions about Le Dévoluy to help you prepare for your stay. Didn’t get all your answers? Contact our teams by email, telephone or in person at the Tourist Office!

  • What are the pricing conditions for people with disabilities?

    On presentation of their CMI card with the mention INVALIDITE, 50% discount is granted to the disabled person and 1 accompanying person (provided that the accompanying person skis exclusively with the disabled person).

    Only at the ticket office: day, 3-hour and no-limit passes.

  • What methods of payment are accepted at points of sale?

    The following methods of payment are accepted at the points of sale: Credit card (excluding American Express), cash (up to a limit of €1,000), and ANCV E-connect holiday vouchers.

    Paper ANCV holiday vouchers and gift vouchers are not accepted. You can convert your old ANCV paper cheques to E-Connect via this link.

  • Where are the automatic purchase terminals located?

    The kiosks are accessible 24/7.

    • In Superdévoluy: they are on the snow front and opposite the Sherpa shop.
    • At La Joue du Loup: they are located right next to the ticket offices.
  • What are the opening hours of the sales outlets?

    Points of sale :

    • In La Joue du Loup: on the snow front, near the ESF.
    • In Superdévoluy: outside the Maison d’Accueil.

    The ticket offices are open every day, from 8.45am to 5pm, throughout the period when the ski area is open.

    These opening times may be extended at weekends and during school holidays, depending on the number of visitors.

  • Where can I collect my skipass ordered online?

    You can collect your skipass from the location you chose when you placed your order:

    • either the Joue du Loup sales outlet,
    • or the one in Superdévoluy,
    • or an automatic terminal.

    The collection point is indicated on your order confirmation.

    Orders can be collected immediately from the point of sale and from the kiosks.

    If you have topped up cards already in your possession and entered their numbers when you placed your order, the top-up is instantaneous.

  • How quickly can I collect my skipasses ordered online?

    Processing times vary according to the method of collection selected and are as follows:

    • For collection at a kiosk: 24 hours
    • For collection at a point of sale: 48 hours
    • For home delivery: 8 days

    Please note: If you have topped up cards already in your possession whose numbers you entered when you placed your order, the top-up is instantaneous.

  • What should I do if I've entered the wrong date for the first day of use of the pass?

    Apart from the exceptions specified below, you can request a change to this date by telephone (04.92.58.82.82), by e-mail (info@devoluy.ski) or directly at the points of sale.

    Exceptions :

    • Certain dated offers (Weekend) cannot be shifted.
    • Skipasses purchased via a partner.
  • What should I do after reloading the cards in my possession?

    If you’ve already topped up the cards you have by entering their numbers when ordering, you don’t need to do anything else – you can go and enjoy them straight away 😉

  • Can I top up a card from another resort or from a previous season?

    You can use any card compatible with our system, whatever its origin.

    Compatible cards have a serial number starting with 01-1614… (Except Chamrousse and Domaine Nordique)

    They are very common, so don’t hesitate to reuse them if you already have one!

    Your holder must be used only once a day. Do not load 2 passes onto the same hands-free holder (even on different dates as long as the 1st pass has not been used up).

  • Can I lend my skipass or share it with others during my stay?

    No. Skipasses are personal, non-transferable and non-transferable tickets. Checks are carried out at ski lift departures.

  • What proof of age do I need to apply for discounts?

    Proof of age is compulsory for all discounted offers. The date of birth must appear on the document presented: identity card, passport, Mutuelle card, etc. are accepted.

    Please note: for the “student” discount, you must meet 2 conditions: be a student AND be under 25.

  • Is emergency assistance free in the event of an accident?

    If you have purchased Assur’Glisse insurance (€3/day/person) with your skipass, you will not have to pay any costs on presentation of the proof provided.

    If this is not the case, you will have to pay the rescue costs. Prices range from €460 to several thousand euros.

  • Is the lift pass included if I take ski lessons?

    No, the ski pass is not included.

    Before buying your ski pass, we advise you to check with the ski school or instructor.

    Prices for ski passes here.

  • Do I need a lift pass to access the snow gardens?

    No, you don’t need a lift pass for children enrolled in the snow garden.